Purchase and Refund Rules

1. Plans and transaction providers

These rules take effect on October 6, 2026. SnipCC membership is purchased through the designated third-party code platform wzyp.cn and paid through the selected payment provider, not Microsoft Store in-app purchases. Check benefits, duration, device seats, transaction providers and the actual amount before buying.

Monthly, quarterly and annual plans add 1, 3 and 12 calendar months respectively. If there is no active membership at redemption, the term begins then; otherwise it extends the existing expiry date. If the corresponding day is absent in the target month, the last day is used. Prices and stock are read from the shop; check the final order amount before payment. The code redemption deadline is disclosed before purchase and differs from the membership expiry date after redemption.

2. Code delivery and membership activation

After payment, obtain your code, sign in to the intended SnipCC account and redeem it. Check membership status and device authorization. Successful payment does not by itself mean that the code has been delivered or membership is active.

If you have paid but received no code, payment status is unclear or activation fails, check the original order, keep evidence and contact support. Do not buy the same service again because of a temporary error. Your order contact email is sent to wzyp.cn for order communication and verification; use a working email address.

3. When you can request a refund

You may request a refund for an unactivated, unused code. If you cannot use the purchased membership services after activation, submit an explanation to request a refund. Duplicate payments may also be refunded with supporting evidence. Refunds are processed after verification by the developer.

These commitments and your statutory rights are not excluded by a blanket “no refunds for digital goods” rule. Code delivery failures, mismatched benefits and other disputes may also be raised by email and handled according to the facts, commitments and applicable law.

4. Email requests and verification

Email your order number, purchase or registration email, payment evidence screenshot, reason and issue description to 260244206@qq.com. For duplicate payments, include the relevant orders and payment evidence. If membership is unusable after activation, describe the affected features and optionally include error screenshots.

For a manual refund, provide your designated Alipay receiving account and the name needed to verify the recipient. Do not send login passwords, payment passwords, SMS verification codes or ID photos. You may redact information unrelated to verification.

The developer will complete verification and email the result within 5 business days of receiving all necessary materials. Missing information will be identified. Approved refunds are processed within 5 business days. Business days exclude weekends and statutory holidays. If additional information or account checks are needed, the reasons and progress will be communicated by email; verification will not be used to delay a request indefinitely.

5. Fees, refund amounts and membership adjustments

Liandong Shop (wzyp.cn) charges a transaction fee of 3% of the amount actually paid. For refunds, this platform fee is deducted from that payment amount. Refunds are rounded to the nearest RMB cent: refund = amount paid − amount paid × 3%. For example, an RMB 9.90 payment has an RMB 0.30 fee and an RMB 9.60 refund. This is the platform's transaction fee, not an additional refund service fee charged by the developer.

Where applicable law requires a full refund, that law applies. If the platform returns the relevant transaction fee, it will not also be deducted from your refund. After verification, the developer will email the confirmed payment, fee and refund amounts. For verified duplicate payments, duplicate orders are handled while the valid purchase remains in effect.

After approval, the developer will manually refund your designated Alipay account within 5 business days. If the payment platform or applicable rules require a refund through the original channel, those requirements will be followed and communicated by email. Check the transfer or original payment channel record to confirm the refund.

Refunded orders have their codes invalidated or corresponding membership benefits adjusted. Other valid purchases must not be canceled without reason. Refund materials are used for verification, transfers and necessary dispute resolution; see the Privacy Policy for retention and your rights. Using a third-party transaction platform does not waive SnipCC's delivery and refund commitments.